Flowline Health Terms and Conditions
Effective Date: 2025-08-15
Last Updated: 2025-08-15
1. Acceptance of Terms These Terms and Conditions ("Terms") constitute a legally binding agreement between you and Flowline Health ("Company," "we," "our," or "us") governing your use of our patient engagement platform and related services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use our Services.
2. Description of Services Flowline Health provides a patient engagement platform designed to help healthcare providers maintain connections with their patients through automated workflows and communication tools. Our Services include:
● Patient engagement automation
● Communication management tools
● Analytics and reporting features
● Integration capabilities with healthcare systems
● Customer support and training
3. Eligibility and Account Registration
3.1 Eligibility To use our Services, you must:
● Be at least 18 years of age
● Have the legal authority to enter into these Terms
● Be a licensed healthcare provider or authorized representative
● Comply with all applicable healthcare regulations
3.2 Account Registration
● You must provide accurate, current, and complete information during registration
● You are responsible for maintaining the confidentiality of your account credentials
● You must promptly notify us of any unauthorized use of your account
● One person or entity may not maintain multiple accounts without our prior written consent 3.3 Account Verification We reserve the right to verify your credentials and suspend or terminate accounts that cannot be verified or that violate these Terms.
4. Acceptable Use Policy
4.1 Permitted Uses
You may use our Services only for lawful purposes and in accordance with these Terms. Permitted uses include:
● Facilitating legitimate patient engagement activities
● Managing healthcare communications within your practice
● Accessing analytics and reporting features
● Integrating with approved healthcare systems
4.2 Prohibited Uses
You agree not to use our Services to:
● Violate any applicable laws, regulations, or professional standards
● Transmit any unlawful, harmful, threatening, abusive, or discriminatory content
● Impersonate any person or entity or misrepresent your affiliation
● Interfere with or disrupt our Services or servers
● Attempt to gain unauthorized access to our systems
● Upload viruses, malware, or other malicious code
● Use our Services for any commercial purpose outside your healthcare practice
● Scrape, harvest, or collect user information without authorization
● Circumvent any security measures or access controls
4.3 Healthcare-Specific Requirements
● Maintain all required healthcare licenses and certifications
● Comply with HIPAA, HITECH, and other applicable healthcare regulations
● Ensure patient consent for communications through our platform
● Use the Services only for legitimate healthcare purposes
● Implement appropriate safeguards for patient information
5. User Content and Data
5.1 Your Content
You retain ownership of all content and data you provide through our Services ("Your Content"). By using our Services, you grant us a limited, non-exclusive, royalty-free license to process Your Content solely to provide our Services.
5.2 Patient Data
● You are responsible for ensuring proper authorization to process patient data
● You must maintain compliance with all applicable privacy laws
● We will process patient data only as authorized by you and in accordance with applicable Business Associate Agreements
5.3 Content Standards
All content must:
● Comply with applicable laws and professional standards
● Be accurate and not misleading
● Respect patient privacy and confidentiality
● Not contain inappropriate or offensive material
5.4 Content Monitoring
We reserve the right to monitor, review, and remove content that violates these Terms, though we are not obligated to do so.
6. Business Associate Agreement
When you use our Services to process protected health information (PHI), a separate Business Associate Agreement (BAA) will govern our handling of PHI. The BAA is incorporated by reference into these Terms.
7. Subscription and Payment Terms
7.1 Subscription Plans
Our Services are offered through various subscription plans with different features and pricing. Plan details are available on our website or through our sales team.
7.2 Payment Terms
● Subscription fees are billed in advance according to your selected plan
● Payments are due within 30 days of invoice date unless otherwise agreed
● Late payments may incur additional fees and service suspension
● All fees are non-refundable except as expressly stated
7.3 Price Changes
We may modify subscription prices with 30 days' written notice. Changes will take effect at your next renewal period.
7.4 Taxes
You are responsible for all applicable taxes, duties, and governmental charges.
8. Intellectual Property Rights
8.1 Our Rights
The Services, including all software, technology, content, and materials, are owned by Flowline Health and are protected by intellectual property laws. We retain all rights not expressly granted to you.
8.2 Limited License
We grant you a limited, non-exclusive, non-transferable license to use our Services in accordance with these Terms during your subscription period.
8.3 Restrictions
You may not:
● Copy, modify, or create derivative works of our Services
● Reverse engineer, decompile, or disassemble our software
● Remove or modify any proprietary notices
● Use our trademarks without written permission 8.4 Feedback Any feedback, suggestions, or improvements you provide may be used by us without compensation or attribution.
9. Privacy and Data Protection
Your privacy is important to us. Our collection, use, and protection of your information is governed by our Privacy Policy, which is incorporated by reference into these Terms.
10. Service Availability and Support
10.1 Service Level We strive to maintain high availability of our Services but do not guarantee uninterrupted access. We may perform maintenance, updates, or modifications that temporarily affect service availability.
10.2 Support We provide customer support through various channels as specified in your subscription plan. Support hours and response times vary by plan level.
10.3 Updates and Modifications We may update or modify our Services at any time. We will provide reasonable notice of material changes that affect functionality.
11. Limitation of Liability
11.1 Disclaimer of Warranties
OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
11.2 Limitation of Damages
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL FLOWLINE HEALTH BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, DATA LOSS, OR BUSINESS INTERRUPTION, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
11.3 Maximum Liability
OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE SERVICES DURING THE 12 MONTHS PRECEDING THE CLAIM.
11.4 Healthcare Disclaimer
OUR SERVICES ARE TECHNOLOGY TOOLS AND DO NOT CONSTITUTE MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT. WE ARE NOT RESPONSIBLE FOR MEDICAL DECISIONS OR PATIENT OUTCOMES.
12. Indemnification
You agree to indemnify, defend, and hold harmless Flowline Health and its affiliates, officers, directors, employees, and agents from any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from:
● Your use of the Services
● Your violation of these Terms
● Your violation of applicable laws or regulations
● Any content or data you provide through the Services
● Any third-party claims related to your use of the Services
13. Termination
13.1 Termination by You
You may terminate your account at any time by providing written notice. Termination will be effective at the end of your current billing period. 13.2 Termination by Us We may terminate or suspend your account immediately if you:
● Violate these Terms or our policies
● Fail to pay fees when due
● Engage in fraudulent or illegal activities
● Pose a security risk to our Services or other users
13.3 Effect of Termination Upon termination:
● Your access to the Services will cease
● You remain liable for all charges incurred
● We may delete your account data according to our data retention policies
● Surviving provisions of these Terms will remain in effect
13.4 Data Retrieval You may request export of your data within 30 days of termination, subject to applicable laws and regulations.
14. Dispute Resolution
14.1 Governing Law These Terms are governed by the laws of Delaware without regard to conflict of law principles.
14.2 Arbitration Any disputes arising from these Terms or the Services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except for claims that may be brought in small claims court.
14.3 Class Action Waiver You agree that any arbitration or legal proceeding shall be limited to the dispute between you and Flowline Health individually. You waive any right to participate in class action lawsuits or class-wide arbitrations.
15. Compliance and Regulatory Requirements
15.1 Healthcare Regulations You acknowledge that healthcare services are subject to extensive regulation and agree to:
● Maintain all required licenses and certifications
● Comply with HIPAA, HITECH, and applicable state laws
● Follow professional standards and ethical guidelines
● Obtain necessary patient consents and authorizations
15.2 Security Requirements
You agree to implement appropriate administrative, physical, and technical safeguards to protect patient information and maintain the security of our Services. 15.3 Breach Notification You must promptly notify us of any suspected security incidents or breaches involving our Services.
16. Force Majeure
We shall not be liable for any delay or failure to perform due to events beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, or government actions.
17. Miscellaneous
17.1 Entire Agreement
These Terms, together with our Privacy Policy and any applicable Business Associate Agreement, constitute the entire agreement between you and Flowline Health.
17.2 Amendments We may modify these Terms at any time by posting updated terms on our website. Material changes will be communicated via email or platform notification. Continued use constitutes acceptance of modified terms.
17.3 Severability If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
17.4 Assignment You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
17.5 No Waiver Our failure to enforce any provision does not constitute a waiver of our rights to enforce such provision in the future.
17.6 Survival Provisions that by their nature should survive termination will survive, including intellectual property rights, limitation of liability, and indemnification.
18. Contact Information
For questions about these Terms or our Services, please contact us:
Flowline Health Email: andrew@flowlinehealth.com
Phone: (385) 214-0470
These terms and conditions are designed to be comprehensive but should be reviewed by qualified legal counsel to ensure compliance with all applicable laws and regulations specific to your business operations and jurisdictions.